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This is your source for online computer assistance at Colorado College. On this website you can find links for web-based tasks, common help topics, ways to protect and maintain your computer, our College computing policies, and much more. Please bookmark this website to keep up to date on the latest computing news at CC. Let us know if you have any questions or suggestions!

Contact Information
Location: Tutt 13 (at the bottom of the stairs by the Reference Desk)

Mon-Friday 8:00 AM – 6:00 PM
Saturday CLOSED
Sunday 6:00 PM - 10:00 PM
(Often, but not always)

Phone: (719) 389-6449 | Email: HelpDesk@ColoradoCollege.edu

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Academic discounts on software!

September 9th, 2011
We’ve partnered with VarsityBuys.com to provide you with very good academic discounts for software. Check it out: http://www.varsitybuys.com/Colorado-College
This link is posted in our purchasing page as well for future reference.

Website issues resolved

August 30th, 2011

The issues we announced yesterday with the new website should now be resolved – changes which have recently been requested should show up properly now, the navigation is working, etc.


New website technical issues and website migration update

August 29th, 2011

New Website Technical Problem
We wanted to let you know that the new website is having technical issues (some updates that we have made are not showing up, or not showing up consistently).  We are working to fix the issues, and will let you know when things are back to normal.

Website Migration Update
In other news, the Web Implementation Team (we wanted to call ourselves WIT) has met to identify the process we will use to help you migrate your sites to the new system this year.  We’re also working on how the scheduling will work and some other details, but we wanted to let you know what our process will be so you have a good idea what to expect.

For each department / office site, here is the basic process we want to follow (each department is different and adjustments are likely):

  • One person from WIT will be identified as a “point person” for your department, and we’d ask that your department also identify a main point person or persons who will be working on the site.
  • The point person will meet with your department and review your current website, talk about what you would like to accomplish on the new site, help you structure the navigation, and help you choose a layout.
  • After the meeting, WIT will do the technical legwork of setting up the new site according to that discussion and porting over the content you’d like to keep.
  • Once this is finished, the point person will meet with the department once again to show the new site and see how everyone likes it, making sure to note any adjustments.
  • After this, WIT will work with the identified person in the department and train him or her how to use the system to and keep it up to date.
  • Finally, we’ll make your new site live!

PROWL overview on 8/29

August 16th, 2011

We will be conducting a PROWL overview workshop on Monday, August 29th at 1:00pm in the Keck Language Resource Center.  If you are interested in attending, please RSVP to swithee@coloradocollege.edu


PROWL changes and outage this Friday, 8/12

August 8th, 2011

Although we are not upgrading to Moodle 2.0 this summer, we are going to take PROWL offline this Friday, 8/12 to make a significant change to the way archiving works.  Plan on the downtime taking all day long, 8:00 am to 5:00 pm, though it may be shorter.

When PROWL comes back online after the change, it will have undergone mitosis and split into two different parts!

http://prowl.coloradocollege.edu will contain the current year’s courses (2011-12) and the previous year’s courses (2010-11).
http://archiveprowl.coloradocollege.edu will contain all courses in years previous to 2010-11.

In the future, the main PROWL site will always have the current year’s courses and the previous year’s courses, with years before that having their own instances.  For example,
http://1011prowl.coloradocollege.edu
, http://0910prowl.coloradocollege.edu etc.

This change will make PROWL much less cluttered and much easier to search for courses, as well as helping with server storage space and a few other issues that have surfaced from our current methodology of keeping it all in the same place.


The 2011-2012 “Important Dates” Calendar Is Here!

August 4th, 2011

Greetings all!

To set up this years Colorado College “Important Dates” (such as the beginning and end dates for each block, honors convocation, day to submit time sheet, pay day, winter break, etc.) with Outlook please feel free to follow the instructions on the Help Desk webpage linked below!:

http://helpdesk.coloradocollege.edu/index.php/tips-and-how-to/email/add-important-cc-dates/

Your Help Desk Staff, x6449


Accessing the new Banner student system from off campus

June 14th, 2011

To CC students having trouble accessing the new Banner student system from off campus,

Since we switched from the ACCESS system to the Banner student system a few weeks ago, we’ve seen that many students are having trouble accessing the system from off campus.  The original announcement includes a link which works great when you’re on the CC network, but doesn’t work when you are on a different network off campus.

If you’re having trouble with that link, this is probably the reason.

From off campus, you’ll first need to access our VPN service, which you can find at https://sslvpn.coloradocollege.edu (log in here with your regular CC username and password, the same one you use for email).  Doing this will essentially make the current internet browser session act as if it’s on our campus network.

Once logged in to the VPN, you should see a link labeled “Self-Service Banner” – click that, and log in with your Banner student credentials (Student ID# and PIN) as the original announcement instructed.

For more details about SSLVPN and how to use it, please see: http://helpdesk.coloradocollege.edu/index.php/connecting-to-cc/connect-from-off-campus/


Network and Internet access outage 4:30 – 8:30 for certain buildings

June 14th, 2011

Due to a planned power outage from 4:30pm to 8:30pm in Worner Center today (6/14/11), the following buildings will not have network or Internet access during that time:

Worner
Honnen
Cossit
Cutler
Heating Plant
Packard


PROWL 2.0 upgrade this summer canceled

May 4th, 2011

After announcing that we would upgrade PROWL to version 2.0 this summer, we have spent the past many weeks testing out the new version and preparing for the upgrade.  During the course of this testing, and in consultation with other similar institutions which use the same software PROWL is based on, we decided to cancel the upgrade for this summer.

Although there are many desirable features in the new version, our consensus is that it’s not quite ready for prime time yet (for example, it’s currently not possible to import a course from 1.9 to 2.0, a rather large problem) and we’ll take another look at it next year for a possible upgrade during summer of 2012.

However, even though we aren’t moving to the new version, we are still going to make some changes to PROWL this summer – specifically, the way we handle archives (courses from previous years).  We’ll have more information for you, but in general this change should make PROWL a bit less cluttered and make it more clear and easier to find which courses are current.

Let us know if you have any questions, and apologies for any confusion!


Issue with E-mail!

May 2nd, 2011

We are currently not receiving Off campus e-mail (This issue appears to have started yesterday late morning). We are working with Postini and our networking team to get this issue resolved.

– UPDATE — as of 9:30am this morning E-mail should be working properly! It will take a little while for all e-mail to start working its way back through our system. It is very likely that no e-mail has been lost, just greatly delayed.

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