&As many of you know, we’ve had some trouble with our computer registration system recently.  Either you, or someone else in your area has likely experienced problems with computer registration.  The symptom of this problem is the inability access email, network drives, network printers, internet, etc.

To fix it, computers with this issue simply need to re-register.  To do so, open an internet browser (Internet Explorer, Firefox, Safari, etc.), and you should automatically be redirected to the registration page, and can follow the on-screen instructions.  You may get a notification about a security certificate – if so, just say “yes”, “continue”, “accept”, or the equivalent option.  The entire process takes less than 3 minutes.

To be clear, you do not need to re-register unless you are experiencing problems with your network connection – please help us spread the word to those who cannot read this email and need to re-register.  =)

Background information:

A couple years ago we implemented a system called Bradford Network Access Control, which requires every device connecting to the network to go through a registration process before it will be allowed to connect to network resources.  This system allows us to know about what is connected as well as secure our network against intrusive viruses and other malware.

Late last week, the Bradford server had a hardware failure and broke down, switching over to its backup.  Unfortunately, the switch did not go smoothly and a number of registrations and configurations were lost in the process.  Since then, we’ve gotten the main server back online, and it has solved a lot of problems, but there are still a number of lost registrations that need to be cleaned up.

We’re also working with Bradford on how we can make sure something like this doesn’t happen in the future.

Thank you for your patience as Block 7 begins!