 |
| Name: |
Fernando Gonzales |
| Phone: |
(719) 389-6047 |
| Office: |
Barnes 212 |
| Hours: |
8:00 to 4:30 Monday-Friday
|
| What I Do: |
Administrative Technology Specialist:
Consult with administrative departments on computer-related purchases. Train individuals and departments in software packages from Microsoft Office to Windows to OS X to Dreamweaver, providing one-on-one or targeted department training. I help departments manage IT-related projects, keep the User Services’ web site updated, and administer the Altiris notification system. |
|
 |
| Name: |
Gerald Mondragon |
| Phone: |
(719) 389-6919 |
| Office: |
Barnes 210 |
| Hours: |
8:30 to 5:00 Monday-Friday |
| What I do: |
PC Support Specialist II:
Serve as the User Services technical trainer (A+ and Network+ certification training, including Help Desk basics) and point person for alternative operating system support, especially Macintosh platforms. I am the liaison between Colorado College and Voelker Research, our Apple outsource repair provider. |
|
 |
| Name: |
Chad Schonewill |
| Phone: |
(719) 389-6941 |
| Office: |
Tutt 13 |
| Hours: |
8:00 to 4:30 Monday-Friday |
| What I Do: |
Director of User Services:
Manage and assist in daily Help Desk operations, which also means supervising the Help Desk staff and student support specialists. I administer the Help Desk website and oversee all operations of the Help Desk. I run Help Desk calls, manage projects, and answer phones. |
|
 |
| Name: |
Vincent Motley |
| Phone: |
(719) 389-6450 |
| Office: |
Tutt 13 |
| Hours: |
3:30pm to 12:00am Sunday-Thursday
|
| What I Do: |
PC Support Specialist I:
Night supervisor in Tutt Library. Answer phones, run Help Desk calls, solve users’ problems, perform advanced troubleshooting, and consult with users and others in ITS who need advice regarding the latest technologies. I help with User Services projects such as web site maintenance, PDA support outsourcing, ResNet, training, and other areas as needed. |
|
 |
| Name: |
David White |
| Phone: |
(719) 389-6901 |
| Office: |
Tutt 13 |
| Hours: |
8:00 to 4:30 Monday-Friday |
| What I Do: |
PC Support Specialist I:
Answer phones, run Help Desk calls, solve users’ problems, perform advanced troubleshooting, and consult with users and others in ITS who need advice regarding the latest technologies. I help with User Services projects such as web site maintenance, PDA support outsourcing, ResNet, training, and other areas as needed. |
|
 |
| Name: |
Tulio Wolford |
| Phone: |
(719) 389-6716 |
| Office: |
Barnes 212 |
| Hours: |
7:00 to 3:30 Monday-Friday
|
| What I Do: |
PC Support Specialist II:
Manage User Services’ deployment, donation, and recycling program. I administer new computer setups and work with local organizations wanting donations to fix and configure systems for them. I oversee recycling of all unusable IT equipment, acting as CC’s liaison with contracted component reconditioners and recyclers. I also manage the Altiris deployment system. |
|
