About Us


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Name: Vacant
Phone: (719) 389-6047
Office: Barnes 212
Hours: 8:00 to 4:30 Monday-Friday
What I Do: Administrative Technology Specialist:
Consult with administrative departments on computer-related purchases. Train individuals and departments in software packages from Microsoft Office to Windows to OS X to Dreamweaver, providing one-on-one or targeted department training. I help departments manage IT-related projects, keep the User Services’ web site updated, and administer the Altiris notification system.
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Name: Gerald Mondragon
Phone: (719) 389-6919
Office: Barnes 210
Hours: 8:30 to 5:00 Monday-Friday
What I do: PC Support Specialist II:
Serve as the User Services technical trainer (A+ and Network+ certification training, including Help Desk basics) and point person for alternative operating system support, especially Macintosh platforms. I am the liaison between Colorado College and Voelker Research, our Apple outsource repair provider.
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Name: Chad Schonewill
Phone: (719) 389-6941
Office: Tutt 13
Hours: 8:00 to 4:30 Monday-Friday
What I Do: Director of User Services:
Manage and assist in daily Help Desk operations, which also means supervising the Help Desk staff and student support specialists. I administer the Help Desk website and oversee all operations of the Help Desk. I run Help Desk calls, manage projects, and answer phones.
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Name: David White
Phone: (719) 389-6901
Office: Tutt 13
Hours: 8:00 to 4:30 Monday-Friday
What I Do: PC Support Specialist I:
Answer phones, run Help Desk calls, solve users’ problems, perform advanced troubleshooting, and consult with users and others in ITS who need advice regarding the latest technologies. I help with User Services projects such as web site maintenance, PDA support outsourcing, ResNet, training, and other areas as needed.
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Name: Tulio Wolford
Phone: (719) 389-6716
Office: Barnes 212
Hours: 7:00 to 3:30 Monday-Friday
What I Do: PC Support Specialist II:
Manage User Services’ deployment, donation, and recycling program. I administer new computer setups and work with local organizations wanting donations to fix and configure systems for them. I oversee recycling of all unusable IT equipment, acting as CC’s liaison with contracted component reconditioners and recyclers. I also manage the Altiris deployment system.

Student Helpdesk Staff

Last revised on 04/13/09

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