 |
| Name: |
Vacant |
| Phone: |
(719) 389-6047 |
| Office: |
Barnes 212 |
| Hours: |
8:00 to 4:30 Monday-Friday |
| What I Do: |
Administrative Technology Specialist:
Consult with administrative departments on computer-related purchases. Train individuals and departments in software packages from Microsoft Office to Windows to OS X to Dreamweaver, providing one-on-one or targeted department training. I help departments manage IT-related projects, keep the User Services’ web site updated, and administer the Altiris notification system. |
|
 |
| Name: |
Gerald Mondragon |
| Phone: |
(719) 389-6919 |
| Office: |
Barnes 210 |
| Hours: |
8:30 to 5:00 Monday-Friday |
| What I do: |
PC Support Specialist II:
Serve as the User Services technical trainer (A+ and Network+ certification training, including Help Desk basics) and point person for alternative operating system support, especially Macintosh platforms. I am the liaison between Colorado College and Voelker Research, our Apple outsource repair provider. |
|
 |
| Name: |
Chad Schonewill |
| Phone: |
(719) 389-6941 |
| Office: |
Tutt 13 |
| Hours: |
8:00 to 4:30 Monday-Friday |
| What I Do: |
Director of User Services:
Manage and assist in daily Help Desk operations, which also means supervising the Help Desk staff and student support specialists. I administer the Help Desk website and oversee all operations of the Help Desk. I run Help Desk calls, manage projects, and answer phones. |
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|
 |
| Name: |
David White |
| Phone: |
(719) 389-6901 |
| Office: |
Tutt 13 |
| Hours: |
8:00 to 4:30 Monday-Friday |
| What I Do: |
PC Support Specialist I:
Answer phones, run Help Desk calls, solve users’ problems, perform advanced troubleshooting, and consult with users and others in ITS who need advice regarding the latest technologies. I help with User Services projects such as web site maintenance, PDA support outsourcing, ResNet, training, and other areas as needed. |
|
 |
| Name: |
Tulio Wolford |
| Phone: |
(719) 389-6716 |
| Office: |
Barnes 212 |
| Hours: |
7:00 to 3:30 Monday-Friday |
| What I Do: |
PC Support Specialist II:
Manage User Services’ deployment, donation, and recycling program. I administer new computer setups and work with local organizations wanting donations to fix and configure systems for them. I oversee recycling of all unusable IT equipment, acting as CC’s liaison with contracted component reconditioners and recyclers. I also manage the Altiris deployment system. |
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