 |
| Name: |
Christin Deville |
| Phone: |
(719) 389-6047 |
| Office: |
Tutt 13 |
| Hours: |
9:00 to 5:30 Monday-Friday |
| What I Do: |
PC User Support Specialist 1:
I monitor the Help Desk email and answer the phone, providing direct support and expert assistance for all manner of technical issues |
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 |
| Name: |
Gerald Mondragon |
| Phone: |
(719) 389-6919 |
| Office: |
Barnes 210 |
| Hours: |
8:30 to 5:00 Monday-Friday |
| What I do: |
PC Support Specialist II:
Serve as the User Services technical trainer (A+ and Network+ certification training, including Help Desk basics) and point person for alternative operating system support, especially Macintosh platforms. I am the liaison between Colorado College and Voelker Research, our Apple outsource repair provider. |
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 |
| Name: |
Chad Schonewill |
| Phone: |
(719) 389-6941 |
| Office: |
Tutt 13 |
| Hours: |
8:00 to 4:30 Monday-Friday |
| What I Do: |
Director of Educational Technology Services:
Manage and assist in daily Help Desk operations, which also means supervising the Help Desk staff and student support specialists. I administer the Help Desk website and oversee all operations of the Help Desk. I run Help Desk calls, manage projects, and answer phones. |
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|
 |
| Name: |
David White |
| Phone: |
(719) 389-6901 |
| Office: |
Tutt 13 |
| Hours: |
8:00 to 4:30 Monday-Friday |
| What I Do: |
Help Desk Manager:
Coordinates the myriad different requests that come through the Help Desk each day, organizing and assigning the work to a large pool of technicians based on technical expertise and workload. Answers and runs calls, solve users’ problems, perform advanced troubleshooting, and consult with users and others in ITS who need advice regarding the latest technologies. I help with User Services projects such as web site maintenance, PDA support outsourcing, ResNet, training, and other areas as needed. |
|
 |
| Name: |
Tulio Wolford |
| Phone: |
(719) 389-6716 |
| Office: |
Barnes 212 |
| Hours: |
7:00 to 3:30 Monday-Friday |
| What I Do: |
PC Support Specialist II:
Manage User Services’ deployment, donation, and recycling program. I administer new computer setups and work with local organizations wanting donations to fix and configure systems for them. I oversee recycling of all unusable IT equipment, acting as CC’s liaison with contracted component reconditioners and recyclers. I also manage the Altiris deployment system. |
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