• Search the Help Desk website
• Update and Patch Your Computer

• Before You Connect
• ResNet — Computing Services | Find your Ethernet Address | One-Page ResNet | How to Register your Ethernet Card | How to Release and Renew your IP Address
• Windows 95/98/Me — Ethernet | VPN | Wireless
• Windows 2000 — Ethernet | Advanced Ethernet | VPN | Wireless
• Windows XP — Ethernet | Advanced Ethernet | VPN | Wireless
• Mac OS 8/9 — Ethernet
• Mac OS X — Ethernet | VPN | Wireless
• Wireless — Airport | Cisco Aironet | Dell Truemobile | Intel PRO/Wireless 2100 | Intel PRO / Wireless 2200BG & 2915 | HP Broadcom | Atheros Wireless Card | Windows Vista | Mac OSX | Windows XP | How do I know which card I have?
• Connect From Off-Campus — VPN Troubleshooting | Web VPN

• FAQ — Email FAQ | Digest FAQ | PDA FAQ
• Protect Your Computer — Current state of the Internet / latest threats | Viruses and Worms | Perform a full virus scan of your computer | Remove an AntiVirus program | Restart in Safe Mode | Turn on Automatic Symantec Updates | Spyware / Adware | Spybot Search & Destroy | Ad-Aware SE Personal | Email Spam and scams | Postini Password Setup | Internet Popups | Data Loss | Highlighted ‘Ware Archive & removal instructions | Turn on Automatic Updates in Windows XP | Turn on Automatic Updates in Windows 2000
• Maintain Your Computer — Maintain Your Windows Computer | Maintain Your Macintosh Computer
• Email — Access and use Public Folders | How to Access Public Folders | How to Use Public Folders | How to Change Public Folder Permissions | Access your Email using Outlook Web Access’s (OWA) new web client | Add someone else’s email or calendar to your profile | Give Someone Access to your Outlook Folders | Add someone to your contacts quickly | Change your Email Preferences | Clean up email when your mailbox is full | Configure a POP client such as Outlook Express, or Mac Mail to read your CC email | Create a Personal Folders File to archive your emails | Filter SPAM / Junk Email from your CC Email account | Forward your CC Email to another account | Opening Email attachments | Protect your email from viruses | Publish or remove your Email address in the CC Email directory | Schedule a meeting in Outlook | Send a large attachment via anonymous FTP | Set up a distribution list within OWA | Set up an Exchange Email profile | Email Profile Outlook 2003 | Email Profile Outlook 2000 | Email Profile Entourage 2004 | Email Profile Entourage X | Email Profile Outlook 2001 for Mac | Update Outlook Holidays | Use Generic Email accounts | Outlook over HTTP
• Listservs — Post a message to one of the Digests | Mailing Lists hosted at Colorado College | How to subscribe, unsubscribe, create, and manage a mailing list hosted at Colorado College | Send Digest and Flash messages | Change your Digest Subscriptions | Digest Frequently Asked Questions | Access Archives for CC public mailing lists | Unsubscribe an old email address from a mailing list
• Miscellaneous — Add a new printer | Add shortcuts to the Quick Launch toolbar | Add someone else’s email mailbox to yours | Add someone to your contacts | Automatically install System Updates | Change your Digest subscriptions | Change your email preferences | Change your password | Change your Start menu or Dock programs | Check email over the web using Outlook Web Access | Check messages posted to the Digest | Clean up email when your mailbox is full | Choose a web browser | Connect to CC from Off-Campus (VPN or Dial-up) | Create a distribution list in Outlook Web Access | Electricity, your computer, and you | Filter SPAM or viruses from your email | Find missing calendar appointments on Outlook Web Access | Fix a rough-rolling mouse | Fix problems shutting down with Windows 98 | Forward your CC email to another account | Get good technical support | Get help for your home or personal computer | Help Desk Recommended Software | Install Symantec Antivirus from the network | Lock or protect your computer | Maintain your computer | Manage Mailing Lists | Map a network drive on a PC | Map a network share on a MAC with OSX | Map a network share on a Mac with OS 9 | Map a Network Printer in Windows 2000 XP | Map a Network Printer in Windows 2000 | Map a Network Printer in Windows 9x | Map a Network Printer in MAC OS X | Map a Network Printer in MAC OS 9 | Open e-mail attachments | Post to the Digest | Protect your computer from viruses / worms / spyware / popups / and data loss | Protect your computer physically | Publish your website address on the web | Rebuild the Macintosh desktop | Remove “Spyware” or popup windows | Right-Click (or right-click and drag) on a Mac or PC | Save your bookmarks or favorites | Schedule a Meeting in Microsoft Outlook | Select or highlight more than one file or thing at a time | Send a large attachment via anonymous FTP | Send easy-to-open attachments | Set up Microsoft Outlook holidays | Shut down your computer | Speed up web browsing | Subscribe, unsubscribe, create, and manage a mailing list | Turn on power save features | Troubleshoot VPN and home network problems | Use generic email accounts | How to tell which Operating System you have | Use keyboard commands to fix problems
• Public Folders — How to access Public Folders | How to use Public Folders | How to alter Public Folder permissions

Policies and Procedures

• Sustainable Computing
• Account Guidelines
• Account Expiration
• General Help Desk Policies
• Donation / Recycling Policy
• Help Desk Service Limits
• Password Policy
• Purchasing — Purchasing College-owned computers and peripherals | Purchasing Personal Computers and Peripherals | Flowchart of Purchasing Process | Statement on Computer and Peripheral purchasing | Request form for net inventory growth or non-standard equipment | Colorado College standard computers and peripherals | Colorado College Computing Menu | Project template form for grant- or project-funded IT initiatives (labs, software, etc.)
• Unsolicited Email
• Website Policy
• Use Policy
• Wireless Connection Policy

Faculty/Staff Computing

• Training — View Online Documentation | File Management 1 | File Management 2 | Microsoft Word 2000 Level 1 | Microsoft Word 2000 Level 2 | Microsoft Excel 2000 Level 1 | Microsoft Excel 2000 Level 2 | Outlook 2000 – Interface | Outlook 2000 – Using the Calendar | Outlook 2000 – Email Management | Outlook 2000 – Misc. Tips | Dreamweaver MX 2004 Level 1 | Dreamweaver MX 2004 Level 2 | Updating from Windows 2000 to Windows XP | Updating from Office 2000 to Office 2003 | Currently Offered Classes | General Computing Skills Level 1 | General Computing Skills Level 2 | File Management 1 | File Management 2 | Microsoft Word 2000 Level 1 | Microsoft Word 2000 Level 2 | Microsoft Excel 2000 Level 1 | Microsoft Excel 2000 Level 2 | Outlook 2000 – Interface | Outlook 2000 – Using the Calendar | Outlook 2000 – Email Management | Outlook 2000 – Misc. Tips | Dreamweaver MX 2004 Level 1 | Dreamweaver MX 2004 Level 2 | Updating from Windows 2000 to Windows XP | Updating from Office 2000 to Office 2003 | Register for a class | Evaluate a class
• Protect Your Computer
  
• Map Network Drives
  
• Map Network Printers
  
• Purchasing
• Anonymous FTP
  
• Tips and How-to
  

Student Computing

• Connecting to CC
• Using Your CC Email
• Computer Lab Information
• Post to the Digest
• E-journaling
• CC Bound PDF
• Connect to Network Drives
• Connect to Network Printers
• Your CC web space (W:)
• Acceptable Use Policy
• Wireless Policy
• Register your computer

Go WEST Help Site

• Getting Started
• Frequently Asked Questions
• Personal Information
• Employee Information
• Finance Information
• Register for a Go WEST class
• Submit a time sheet online
• Approve a time sheet online

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