| Colorado College has standardized on Microsoft’s Exchange Server to provide EMAIL for all faculty, staff and students. This is the backend box where all mail is centrally stored. Email can be read by using one of several client applications: Web Access Client, Microsoft Outlook Client or a POP mailer (such as Outlook Express).
Frequently Asked Questions (FAQ) related to E-mail
Click one of the following to jump to a topic:
I get upwards of 30 Spam emails a day, is there anything I can do to stop the onslaught?
Yes! Spam email is one of the fastest growing computer problems, and as such the College has purchased a highly effective spam filter called “Postini.” Every CC e-mail account has Postini protection for free. For more details about how Postini works and how to set it up to block your spam email, please Click Here.
*Note: Since you already have a Postini Spam filter and you’re still getting a lot of spam email, it’s likely that you have another email address attached to your account that isn’t going through the filter. In most cases, this email address is the old email convention of “username@cc.colorado.edu” If this is the case, please contact the Help Desk and we’d be happy to remove this extraneous address for you (which will also stop the spam).
Also, if you have modified your Postini account to allow specific senders in your “approved senders” list, try removing a few of them to see if that helps. Note also that it is unnessary to have any CC e-mail address in your approved senders list and it will open you up to another growing problem of e-mail “spoofing.”
If none of this seems to help please feel free to e-mail us at HelpDesk@ColoradoCollege.edu or give us a call at 389-6449!
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I’ve logged onto a computer, but when I open Outlook my email doesn’t come up - what should I do?
Most likely you’ll need to set up a profile for yourself on that computer (for instructions on doing so, Click Here). Although your email is stored on a central server, the application you use to see it will need to be directed to your mailbox in particular - that’s what the profile is for.
You will need to set up a profile if:
– This is the first time you’ve logged into that particular computer
– ITS has just re-imaged your computer
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I got a message that an email I sent had a virus attached, but I never sent that email - what should I do?
Most modern e-mail viruses “spoof” who they are from (this makes them much harder to track down). Essentially, the person who actually has the virus simply has you in their address book. The virus sends a message from them, but puts your name in the “From” field so that it looks like you sent it.
You can safely ignore these messages - unfortunately, there isn’t much that can be done about them.
As always, however, the Help Desk recommends running a Live Update and a full virus scan of your computer just to be safe.
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What should I do when I get the dreaded “You are over your size limit” message?
Almost everyone who frequently uses e-mail will see this message at some point. Thankfully, we have a number of tips on saving space in your inbox as well as reasonable archiving methods that don’t interfere with your need to access all of your e-mails. For more information about advice, tips, and instructions for setting up e-mail archives, Click Here.
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I got an attachment in my e-mail, but I can’t open it!
Generally the best solution to this problem is to download the attachment to your computer and open it from there. To do so, right-click on the attachment and choose “Save As.” Select the destination (we would recommend “Desktop” so that it’s very easy to find) and then click Save. Once the attachment is done downloading, navigate to wherever you saved it and double-click to open.
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How can I access my CC e-mail account from off campus?
There are several options open to you:
- You can access your email from any computer with an internet connection by using our Outlook Web Access Client.
- You can “POP” your email using a program such as Mac Mail, Outlook Express.
- You can utilize our CC VPN (Virtual Private Networking) software to connect via Outlook the same way you would on campus (though you’ll need to set up a profile). Click Here for more information about VPN.
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My POP email client (i.e. Outlook Express, Mac Mail, etc.) isn’t working - help!
The first thing to check is the settings for your incoming and outgoing mail server. For example, if you are using a POP client to access your CC email, they should be set to the following:
- Incoming Mail Server (POP): securemail.coloradocollege.edu
- Outgoing Mail Server (SMTP): smtp.coloradocollege.edu
Also, since POP mail is now coming through a secure connection, you will need to make sure that the “Use SSL” (Secure Socket Layer) option is enabled in your POP client. (for more information on POP clients, Click Here)
* Note that if you are POPing your CC email from off-campus via a different ISP, the above outgoing server (SMTP) will not work - you will need to contact your ISP to find out what its SMTP server name is (Ex: smtp.adelphia.net)
Also, in order to protect CC’s network against the increasing threat of computer viruses, we have an Intrusion Detection device which monitors and filters certain attachment types that may contain viruses (such as .exe). If you use a POP client to access a non-CC email account (such as Hotmail, Yahoo, or Adelphia) and such an attachment comes to your mailbox, the filter may cause it to seem like it is no longer receiving messages (this is because most POP clients download messages from the server one at a time, so when one of them is blocked, others will simply stack up in the queue behind it until the blockage is removed). You can easily fix this problem by logging into that e-mail account via web access and deleting (or downloading) the message with that attachment. Once the message is dealt with, your POP client will work again.
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How do I post a message to the Digest / subscribe to one of the Digests?
See our handy Listserv FAQ for more information regarding email listservs (including the Digests) at CC.
If you are a student wanting to post a message to the Digest, Click Here to find out how.
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How do I access my Exchange account using a web browser such as Firefox or Internet Explorer?
You can access your Exchange account from any computer that can display the CC Home Page with pictures. Go to https://securemail.coloradocollege.edu/exchange. This will bring up a page with a Log On box. Type your email username in the box, and press the Enter key. This will bring up another box with “User Name” and “Password”. In the “User Name” spot, type your username. This is the same username as previously entered. Type in your email password and click on OK. This will bring up the Web Access Client for Exchange. If you have questions, click on the “?” in the upper right hand corner. This will bring up a reasonable help screen. Detailed instructions with pictures are at: http://www.ColoradoCollege.edu/HelpDesk/howto/email/newwebaccessclient.htm
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I don’t like my password. What do I do?
You can log into any lab machine on campus, hit “Ctrl” + “Alt” + “Del” on the keyboard, and click “Change Password.” Alternately, you can come to the Help Desk (Tutt Library 13) with your ID and we can reset it for you.
*Note that ITS will never ask you for your CC password*
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How do I send email from a Web Page in the Public Computing Labs?
If you send mail using the Web, be sure to include your email address. The public machines have a return address of “nobody@ColoradoCollege.edu”. This is an invalid address, and folks will not be able to respond to your message if this is the only identifying information. If your mail “bounces” due to an incorrect address, POSTMASTER will not know how to get the information to you.
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How can I send an attachment larger than the 10 MB limit?
Colorado College has set a per-email size limit of 10 MB. However, sometimes it is necessary to send an attachment bigger than that. In order to offer this service, we have set up an anonymous FTP site that anyone can access to download your attachment. Click Here for more information and instructions
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Last revised on 06/11/08
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